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.bc-input-container.bc-form-intro{text-align:left;font-size:13px}.bc-post-chat-survey .bc-input-container{margin-top:10px;margin-bottom:10px}.bc-post-chat-survey .bc-input-container:nth-child(1),.bc-post-chat-survey .bc-input-container:nth-child(3){background-color:#fff}.bc-post-chat-survey .bc-input-container:nth-child(4){margin-top:-10px}.bc-post-chat-survey .bc-input-container:nth-child(5):before{content:"How satisfied are you with your consultant in the following areas?";font-size:16px}.bc-post-chat-survey .bc-input-container:nth-child(5) .bc-input-placeholder{padding-top:18px}.bc-post-chat-survey .bc-input-container.bc-form-intro{padding-bottom:0!important;padding-top:0!important}.bc-post-chat-survey div[data-l10n]{font-size:13px;position:relative;width:100%;display:flex;flex-flow:row wrap;justify-content:space-between}.bc-post-chat-survey div[data-l10n="api#postchat#intro"]{justify-content:inherit;padding-top:18px;margin-bottom:24px}.bc-post-chat-survey div[data-l10n=custom_PCS_Overall]{margin-top:0}.bc-post-chat-survey .bc-radio-rating>span{font-size:16px;display:block;clear:both;width:100%}#bc-chat .bc-rating input{margin-top:8px;height:auto!important;min-height:auto!important}.bc-radio-rating .bc-rating input,.bc-radio-rating .bc-rating label{display:block}.form-check-input.post-survey-rb{margin-left:.3em;margin-right:.3em}.bc-post-chat-survey .bc-rating:first-of-type{margin-left:-9px}.bc-post-chat-survey .bc-rating:first-of-type label{margin-left:2px}.bc-post-chat-survey .bc-rating:last-of-type{margin-right:-10px}.bc-post-chat-survey .bc-input-radio label{font-size:11px}.bc-post-chat-survey .bc-radio-rating{margin-bottom:18px}.bc-post-chat-survey .bc-radio-rating label{margin-top:4px;margin-bottom:16px}#bc-layered-chat.bc-xsmall .bc-post-chat-survey .bc-radio-rating label{margin-bottom:22px}.bc-post-chat-survey .bc-input-container textarea{border:1px solid #e6e7e8;background-color:#fff;margin-bottom:10px;min-height:90px;padding:4px;font-family:"nexa italic",HelveticaNeue-Italic,"Helvetica Neue Italic",Helvetica,Arial,san-serif;font-size:13px;color:#58595b}.bc-post-chat-survey .bc-input-container textarea::placeholder{color:#d1d3d4}.bc-post-chat-survey .bc-input-placeholder::after,.bc-post-chat-survey .bc-input-placeholder::before{background-color:transparent}.bc-post-chat-survey .bc-input-placeholder label[data-l10n=undefined]{position:relative;top:0;left:0;color:#58595b;font-size:13px}#bc-layered-chat button#btnSubmitChat{width:auto}.bc-post-chat-survey #bc-form-wrapper .bc-action-button[data-l10n="api#postchat#done"]{text-indent:-44px;border-radius:4px;overflow:hidden;color:#d9272d}.bc-post-chat-survey .bc-radio-rating span[data-l10n=custom_PCS_Easiness]:before{content:"To what extent do you agree with the following?";padding-bottom:28px;position:relative;display:block;clear:right;left:0;top:0}#bc-layered-chat.smchat .bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Positive] .bc-rating label,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_First_Contact] .bc-rating label,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Resolved] .bc-rating label{margin-top:8px;padding:0 36px 0 3px}.bc-post-chat-survey .bc-radio-rating:after,.bc-post-chat-survey .bc-radio-rating:before{position:absolute;line-height:12px;width:49.5%;bottom:0;font-size:12px!important}.bc-post-chat-survey .bc-radio-rating:before{left:0}.bc-post-chat-survey .bc-radio-rating:after{text-align:right;right:0}.bc-post-chat-survey div[data-l10n=custom_PCS_NPS]:before{content:"Not at all likely";left:0;margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_NPS]:after{content:"Extremely likely";right:0;margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Overall]:before{content:"Not at all Satisfied";margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_Overall]:after{content:"Extremely Satisfied";margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Professionalism]:before{content:"Not at all Satisfied";margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_Professionalism]:after{content:"Extremely Satisfied";margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Understanding]:before{content:"Not at all Satisfied";margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_Understanding]:after{content:"Extremely Satisfied";margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Willingness]:before{content:"Not at all Satisfied";margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_Willingness]:after{content:"Extremely Satisfied";margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Knowledge]:before{content:"Not at all Satisfied";margin-left:.9em}.bc-post-chat-survey div[data-l10n=custom_PCS_Knowledge]:after{content:"Extremely Satisfied";margin-right:.5em}.bc-post-chat-survey div[data-l10n=custom_PCS_Easiness]:before{content:"Do not agree";margin-left:.9em}#bc-layered-chat.smchat .bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Positive] .bc-rating,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_First_Contact] .bc-rating,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Resolved] .bc-rating{margin-left:0;display:inline-block}.bc-post-chat-survey div[data-l10n=custom_PCS_Easiness]:after{content:"Strongly agree";margin-right:.5em}.bc-post-chat-survey div[data-l10n="api#postchat#submitted"]{font-size:2.091em}.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_First_Contact],.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Resolved]{display:inline-block;margin-bottom:0}.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_First_Contact] .bc-rating input,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_First_Contact] .bc-rating label,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Resolved] .bc-rating input,.bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Resolved] .bc-rating label{display:inline-block;height:16px}#bc-layered-chat.smchat .bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Positive]{display:inline-block;margin-bottom:0}#bc-layered-chat.smchat .bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Positive] .bc-rating input,#bc-layered-chat.smchat .bc-post-chat-survey .bc-radio-rating[data-l10n=custom_PCS_Positive] .bc-rating label{display:inline-block;height:16px}#bc-layered-chat.smchat .bc-post-chat-survey div[data-l10n=custom_PCS_Overall]{margin-top:inherit}.bc-post-chat-survey #bc-form-wrapper .bc-action-button[data-l10n="api#postchat#done"]:after{content:"Submit";color:#fff}.bc-post-chat-survey #bc-form-wrapper .bc-action-button[data-l10n="api#chat#close"]{padding:1px 23px;background:#d9272d;color:#fff;outline:0;border:none!important;font-size:18px;height:29px;border-radius:4px;float:left}.bc-msg-txt-op{font-family:nexa,"Helvetica Neue",Helvetica,Arial,san-serif!important}#bc-layered-chat form{margin:0}#bc-layered-chat.ui-resizable{position:fixed!important;z-index:96999969}#bc-layered-chat.ui-resizable-resizing{opacity:.75!important;position:fixed!important}.Category-Selection #headingOne-chat .panel-title{display:block}#bc-chat-history{position:relative;background:0 0;overflow:auto}#bc-title button{padding:0;margin:0;background:0 0;border:0;position:absolute;left:2%}#chat-box-btn{position:fixed;background:#d9272d;text-align:center;color:#fff;padding:20px;cursor:pointer;display:block;z-index:95999959}#chat-box-btn i{margin-top:-2px}#chat-box-btn i.fa-comment{margin-bottom:6px}#chat-box-btn .chat-icon-text{margin-bottom:-4px;display:block}#chat-box-btn.bottom{bottom:1px;right:0;padding:5px 50px}#chat-box-count .cbc-box{position:absolute;z-index:1200;top:18px;left:20px;display:block;padding:0;width:38px;height:38px}#chat-box-btn.bottom #chat-box-count,#chat-box-btn.right-bottom #chat-box-count,#chat-box-btn.right-middle #chat-box-count{left:-10px;top:-10px}#bc-chat,#bc-layered-chat .panel-group .panel,#chat-box-count .cbc-box img{width:100%}#chat-box-btn.left-bottom #chat-box-count,#chat-box-btn.left-middle #chat-box-count{top:-10px;right:-10px}#chat-box-btn.bottom div{float:left;margin-right:5px}#bc-layered-chat{position:fixed;bottom:25px;right:25px;border-radius:6px 6px 0}#bc-layered-chat .Category-Selection .panel-group .panel{margin-top:0;margin-bottom:15px}#bc-layered-chat.bc-right{right:25px}#bc-layered-chat.bc-left{left:25px;right:inherit}#bc-layered-chat.bc-bottom,#bc-layered-chat.bc-top{bottom:50%}#bc-layered-chat{width:498px;height:766px;min-width:320px;background:#e6e7e8;box-shadow:0 0 10px rgba(0,0,0,.11);border:1px solid #CCC}.chat-head,span.bc-head-minimize i{background:#d9272d;color:#e6e7e8}#bc-chat{font-family:nexa,"Helvetica Neue",Helvetica,Arial,san-serif;position:absolute;height:100%}#bc-layered-chat.bc-minimized{border:0;transition:height ease-in-out .5s}#bc-title{position:relative;z-index:1200;top:-10px}.chat-top-title{text-align:center;padding-top:14px;cursor:move}.chat-head{height:50px;padding:0;border-radius:6px 6px 0 0;font-size:18px;cursor:move}.chat-head i{line-height:1;display:block;width:34px;height:34px;padding:8px}.chat-head-left{position:absolute;cursor:pointer;left:10px;top:7px}.chat-head-mid-right,.chat-head-right{top:6px;position:absolute;cursor:pointer}.chat-head-mid-right{right:50px}.chat-head-mid-right i{padding-top:7px}.chat-head-right{right:10px}.chat-head-right i{padding-top:5px}.chat-head-close{cursor:pointer;position:absolute}.chat-head-close i{font-size:1.255em;color:#e6e7e8}#triangle-bottom-right{width:0;height:0;border-bottom:24px solid #d9272d;border-left:24px solid transparent;position:absolute;right:0;bottom:0}.bc-options{position:relative;top:-9px;left:0;width:100%;height:36px;padding:0;clear:both}.bc-options .chat-body-back-btn{visibility:visible;display:block;margin-top:16px;font-size:13px;float:left}.bc-options .chat-body-back-btn span{font-size:9px;bottom:1px}.bc-options .chat-body-back-btn.btn-hide{display:none;visibility:hidden}.bc-options .chat-options{float:right;padding:0;margin-top:6px;margin-right:2px;height:30px;text-align:right}.bc-options .chat-options #chat-font-options span{cursor:pointer;padding:2px;color:#58595b}.bc-options .chat-options #chat-font-options span.active{text-decoration:underline}.bc-options .chat-options #chat-font-options #s{font-size:16px}.bc-options .chat-options #chat-font-options #m{font-size:20px}.bc-options .chat-options #chat-font-options #l{font-size:24px}.bc-options .chat-options #chat-sound-options{margin-left:25px;margin-right:10px;color:#58595b;padding:2px}.bc-options .chat-options #chat-sound-options .fa-volume-up{font-size:16px!important}.bc-options .chat-options #chat-sound-options i{font-size:18px}.bc-options .chat-options .hidez{display:none}.chat-body-back-btn.cbbb-incon{position:fixed;margin-top:-30px}body.ftr-mobi #chat-sound-options{visibility:collapse;display:none}aside.chat-body-right{right:0;position:relative;width:50%;float:right}#bc-layered-chat .step .rate-sts small:nth-child(1),.radio-grp{float:left}aside.chat-body-right.progress{background:#58595b;border:1px solid #58595b;border-radius:20px;box-shadow:none;height:8px;margin:5px 0}aside.chat-body-right .progress-bar{background:#3bc1cd;box-shadow:none;border-radius:20px}.radio-grp{position:relative;margin-right:13.5px}.radio-grp:last-of-type{margin-right:0}.radio-grp input[type=radio]{height:12px;width:12px}.radio-grp label{position:absolute;top:20px;font-size:x-small}#bc-layered-chat.bc-small .chat-body .panel .btn{margin-left:0}.chat-input-grp input{border-radius:4px 0 0 4px!important}#bc-layered-chat .odd-even .odd-even-div:nth-child(odd){background:#e6e7e8}#bc-layered-chat .question-h{padding:5% 10% 0;margin:0;font-size:13px}#bc-layered-chat strong.normal{font-size:16px}#bc-layered-chat .spinner-queue{text-align:center;padding:20px 0}#bc-layered-chat .spinner-queue img{height:74px;width:74px}#bc-layered-chat .panel-body .step.odd-even{overflow-x:hidden;overflow-y:auto;width:100%;max-height:419px;top:0;margin-bottom:0;position:relative}#bc-layered-chat .panel-body .step{overflow-y:auto;width:100%;top:-12px;margin-bottom:-12px;position:relative}#bc-layered-chat .step .rate-sts{padding:0 10% 13%}#bc-layered-chat .step .rate-sts small{width:55px}#bc-layered-chat .step .rate-sts small:nth-child(2){float:right}#bc-layered-chat :-moz-placeholder,#bc-layered-chat :-ms-input-placeholder,#bc-layered-chat ::-moz-placeholder,#bc-layered-chat ::-webkit-input-placeholder{font-style:italic;color:#d1d2d3}.support-txt1{height:130px;width:317px}#chat-close-modal{background:rgba(0,0,0,.51);padding-right:0!important;z-index:1190;position:absolute;width:100%;height:115%;top:0;left:0}#chat-close-modal .close-chat{background:#e6e7e8;width:85%;margin:28% auto 0;padding:0 0 22px;border:0;border-radius:6px;text-align:center;box-shadow:0 0 16px 0 rgba(0,0,0,.7)}#chat-close-modal .close-chat .close-header{height:auto;padding:2%;color:#fff;background-color:#d9272d;border-radius:6px 6px 0 0}#chat-close-modal .close-chat .close-header h4{font-size:28px}#chat-close-modal .close-chat .close-body{padding:0 20px p;padding-font-size:16px;padding-margin-bottom:16px}#chat-close-modal .close-chat .close-body .btn{padding:12px 36px;color:#000;background:#ccc;outline:0;border:none!important;margin:10px 10px 0;text-transform:capitalize;min-width:120px}#account_issue_pane button,#close-chat button,#open_trouble_ticket_message_pane button,#prechat1 button,#prechat2 button,#prechat3 button,#prechat4 button,#service_outage_message_pane button{text-transform:none}#chat-close-modal .close-chat .close-body .btn.red{background:#d9272d;color:#fff}#close-chat .panel-heading{background-image:none;background-color:#fff;font-size:x-large}#close-chat .panel-body .x-large{font-size:x-large}.chat-option{position:absolute;width:100%;height:105%;background:rgba(0,0,0,.5);z-index:1100;left:0;top:-9px}.chat-option ul{padding:15% 0;margin:0;position:absolute;left:-203px;background:#e6e7e9;list-style:none;height:100%;color:#58595b;text-align:center;width:203px;border:1px solid #ccc;transition:left 1s ease}.chat-recieved:before,.chat-sended:before{content:' ';width:0;bottom:-14px}.chat-option ul.ul-slide{left:0}.chat-option ul a{text-decoration:none;color:#58595b;outline:0}.chat-option ul li{height:25%}.chat-option ul li:first-of-type{margin-top:25%}.chat-option ul li h4{margin:10px 0;font-size:21px}#bc-layered-chat .radio-grp-2 label{font-family:"nexa light",HelveticaNeue-Light,"Helvetica Neue Light",Helvetica,Arial,san-serif;font-size:85%;padding:0 10% 0 1%}#bc-layered-chat .error-required,.chat-offline,.chat-recieved,.chat-sended{font-family:"nexa bold",HelveticaNeue-Bold,"Helvetica Neue Bold",Helvetica,Arial,san-serif}#chat-sound-options i{cursor:pointer}#bc-layered-chat .panel .visible{display:block!important}.chat-input-grp{z-index:0}#bc-chat input,.chat-input-grp input{min-height:0;font-size:13px;padding:5px}#bc-chat label.control-label span[data-i18n="fid.login-remember-me"]{margin-top:2px;float:left;margin-left:-7px;clear:right}input,select,textarea{color:#58595b}.chat-recieved{background-color:#e6e7e8}.chat-recieved,.chat-sended{border-radius:10px;position:relative;margin:15px 0 30px -15px}.chat-recieved p{padding:5px 10px;margin:0;font-size:12px}.chat-recieved:before{position:absolute;left:15px;right:auto;top:auto;border:7px solid;border-color:#e6e7e8 transparent transparent #e6e7e8}.chat-recieved span,.chat-sended span{position:absolute;top:-20px;font-size:14px;padding:5px 10px;color:#989898}.chat-recieved span{left:0}.chat-sended span{right:0}.chat-sended{background-color:#daf0f2}.chat-sended p{padding:5px 10px;margin:0;font-size:12px}.chat-sended:before{position:absolute;right:15px;left:auto;top:auto;border:7px solid;border-color:#daf0f2 transparent transparent #daf0f2;transform:rotate(90deg)}.chat-type-status{padding:5px 10px;font-size:small;font-style:italic;color:#989898}#bc-layered-chat div.seperator{padding:5px;display:block}#bc-layered-chat .input-grp{margin-bottom:10px}#bc-layered-chat .input-grp label{font-size:13px;min-width:48px}#bc-layered-chat .input-grp label.error{color:#d9272d}#bc-layered-chat .input-grp input{width:83%;border:1px solid #d1d2d3;font-size:14px}#bc-layered-chat.bc-small .input-grp input{width:100%}#bc-layered-chat .input-grp select,#bc-layered-chat .input-grp.full-width textarea{border:1px solid #d1d2d3;padding:2px 4px;font-size:small}#bc-layered-chat .input-grp select{height:100px;font-size:14px}.offline-email-form #bc-layered-chat .input-grp select{height:50px;font-size:14px}#bc-layered-chat .input-grp select option{padding-bottom:2px}#bc-layered-chat 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